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You are here: Home / Commentary / Should You Put a Phone Number On Your Site?
Should You Put a Phone Number On Your Site?

Should You Put a Phone Number On Your Site?

August 10, 2016 By RhinoSupport Leave a Comment

In the internet age, the question is asked, “Should you have a phone number on your site?”. When there is email to be used, some people debate it. However, having a phone number can increase the appeared trustworthiness of your site to those potential clients who are visiting your site.

Key Takeaways:

  • On one hand, having a phone number can increase the trustworthiness of your website, help sell potential customers who aren’t comfortable buying online, and allow customers to easily contact support.
  • The flip side? Phone support costs money.
  • The point of testing phone vs no phone is to get a general sense of whether having a phone can be a large enough opportunity to account for the overhead involved.

“Jeff Bezos, CEO and co-founder of Amazon, has a very different take: “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.””

http://conversionxl.com/phone-number-website/

Related posts:

  1. 5 Conversion Tactics for Driving Traffic Through Your Site
  2. UPS Reportedly Testing Saturday Delivery in Three Markets
  3. 5 High-Impact Strategies for Getting More Traffic – Shopify
  4. Dozens of Smart Phone Explosions Cause Samsung Recall

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