Should You Put a Phone Number On Your Site?

In the internet age, the question is asked, “Should you have a phone number on your site?”. When there is email to be used, some people debate it. However, having a phone number can increase the appeared trustworthiness of your site to those potential clients who are visiting your site.

Key Takeaways:

• On one hand, having a phone number can increase the trustworthiness of your website, help sell potential customers who aren’t comfortable buying online, and allow customers to easily contact support.
• The flip side? Phone support costs money.
• The point of testing phone vs no phone is to get a general sense of whether having a phone can be a large enough opportunity to account for the overhead involved.

“Jeff Bezos, CEO and co-founder of Amazon, has a very different take: “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.””

http://conversionxl.com/phone-number-website/