An online version of a business magazine has a piece about customer service. The writer, a customer service consultant, describes signs the company is not interested in real customer service. One sign is the fact that customer service reps are not given any authority to solve problems. Another is the lack of training. A third is the existence of rigid return policies. The writer suggests that those who like customer service try to get another job. He is slightly more encouraging to managers.
Read more: Six Unmistakable Signs A Company Doesn’t Care About Customer Service – Forbes
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