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You are here: Home / Commentary / Summer Travel Underscores Need for Airlines to Overhaul Customer Service – Customer Think
Summer Travel Underscores Need for Airlines to Overhaul Customer Service – Customer Think

Summer Travel Underscores Need for Airlines to Overhaul Customer Service – Customer Think

July 7, 2017 By RhinoSupport Leave a Comment

The airline industry isn’t known as a leader in customer service.According to
study, they airline industry ranks toward the bottom in customer service.
Yet, airlines are doing a booming business,airlines expect up to nine million more customers over the summer months this year as compared to last year. Some of those customers are going to have an issue during their travel. Call centers and automated response systems will have to be improved to handle issues, as well as cooperation between the airlines to help get passengers to their destinations.

Key Takeaways:

  • When it comes to customer service departments, few industries underwhelm on an annual basis quite like the airline industry.
  • Our travel industry study also found that three out of four consumers want the ability to resolve customer service issues on their own.
  • Here are some of the key considerations to watch as airlines try to accommodate a record number of travelers this summer.

“When it comes to customer service departments, few industries underwhelm on an annual basis quite like the airline industry. This isn’t just about leg room, and it isn’t even about being forcibly dragged off a plane. In fact, despite several recent PR missteps, the airline industry just had its highest rating ever bestowed on it by the American Customer Service Index.”

Read more: http://customerthink.com/summer-travel-underscores-need-for-airlines-to-overhaul-customer-service/

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Related posts:

  1. A College Student Tried to Prank Southwest but the Customer Service Rep Was Ready – Travel+Leisure
  2. 3p Weekend: United Can Learn From These Airlines About Customer Service – Triple Pundit (registration) (blog)
  3. Comcast says customer service overhaul is showing results – OregonLive.com
  4. Buddy Rice Says Customer Service Is Key In An Online World – Travel Market Report

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