An organization’s support staff is integral to the success of the organization. Yet sometimes support teams feel as if they’ve been relegated to the “kid’s table.” A community support manager describes how she and her team contribute to the organization’s growth and are seen as valuable partners with seats at the “adult’s table.” Being proactive, getting in front of decision-makers, and demonstrating value are all keys to success.
- Companies should view support staff as valuable members of the team. They should ask support staff for input when possible.
- If you want people to listen to you, you have to prove you’re good at listening.
- When you feel like you’re taken seriously, you get to see the fruits of your labor.
“Making friends with the “adults” at work isn’t about finding someone to go to happy hour with; it’s about finding an ally with whom you can share resources for mutual benefit.”