Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]
Charitable Organizations See Immediate Benefits of Live Chat
According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations. This case study demonstrates how a charity for helping children got three new fundraisers in their first month. It … [Read more...]
Live Chat is Gateway Drug for Offering Better Customer Support
Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]
Your Small Business Needs Live Chat!
There are a lot of things your business must have. But out of all the assets you can provide to your clients, it needs Live Chat more than most. Rhino Support can help set you up to succeed! Why Live Chat? Although most of us have phones, we don't like using them to call businesses. And although … [Read more...]
15 Skills of Successful Customer Support Agents – Part 1
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Live Chat: The Perfect Matchmaker!
Matchmaker, matchmaker, make me a match, Find me a find, Catch me a catch. Matchmaker, matchmaker Look through your book, And make me a perfect match. Many of us remember these lyrics found in the beloved musical "Fiddler on the Roof." Those of us who are still single or single again can … [Read more...]
Millennials Prefer Live Chat Over Phone & Email
A new study shows that millennials prefer live chat over phone and email interactions. According to a report discussed by professionaljeweler.com, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a … [Read more...]
Chat Bots Can’t Do What Humans Can
With constant pressure to provide fast, friendly, personable service, will chat bots ever replace chatting live with a human being? With the rise of the mobile, always-on consumer, it is easier than ever for customers to demand immediate responsiveness from brands. Companies are expected to deliver … [Read more...]
Use Live Chat Options Everywhere!
Live chat is a powerful sales tool. But don't confine it to your web page. Giving your site visitors the option to chat with a sales representative is a key driver in increasing revenues. If you don’t yet have Rhino Support set up on your business website, then you’re missing out on major impact … [Read more...]