There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
Minimize Customer Service Costs
Whether you are just getting started in the e-commerce world or have been around for years, it's always a good idea to keep customer service costs at a minimum while providing the best possible support. How much is too much to spend on customer support? That depends on your industry and your … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
4 Key Features of Rhino Support That Will Make Your Life Easier
If your website visitors have a question or concern while browsing your site, have you made it easy for them to get in touch with you? More and more companies are offering online live chat customer support so website visitors won’t click away frustrated without buying. Here’s the lowdown on some … [Read more...]