Just last week, Twitter announced its improved features for followers. Twitter has a new feature. It enables businesses to tell their followers and other app users the times when they are most active. Cool, right? This means that businesses can now display their hours of availability on their … [Read more...]
Could Chatbots Replace Humans?
Most companies have lists of frequently asked questions that they provide for their customers instead of chatbots. But that is so last decade! Now, instead of the online visitor trying to find the link to the FAQs, they can open a chat window and ask their questions there to a live customer service … [Read more...]
Why You Need a Privacy Policy for Your Mobile App
If your ecommerce offerings include a mobile app, you might be wondering if your app needs a privacy policy. The answer is yes if: You collect, store, or share personal data like emails, names or payment info You use a third party service that requires your app have a privacy policy So … [Read more...]
How to Gain More Customers
Building your clientele base is an important part if making sure your business will grow. Repeat customers are important and you should continue to maintain good relationships with your existing customers. But, it is also necessary to gain new clientele. There are some quick and easy ways you can … [Read more...]
How to Know What Consumers Want: 5 Statistics That Explain It
Excellent customer service is the key to attracting and retaining customers. There's some truth in "the customer is always right" - or at least making them feel they are by giving them exemplary customer service. A positive customer service experience is so important to consumers that 76% of … [Read more...]
10 Ecommerce Blogs You Should Follow
With so much content out there, it's hard to know what to pay attention to. But whether you're a budding entrepreneur or a seasoned professional, it makes sense to follow the best of the best in ecommerce for tips, hacks, and resources. We've compiled a list of 10 of the best blogs covering … [Read more...]
6 Examples of Epic Explainer Videos
Explainer videos are a must for any website, especially if your company is new, or if you have a product or service that isn't easily understood. If you don't know where to start or just need some inspiration to kick around new ideas, we've compiled five of our favorite explainer videos to get your … [Read more...]
5 Simple Tips to Gain Repeat Customers
With so much focus sometimes put on attracting new customers, it can be easy to overlook a valuable commodity: repeat customers. According to a recent article from Linkedin, it costs six to seven times more to acquire a new customer than to retain an existing one. And according to a recent ATG … [Read more...]
Comparing Rhino Support and Zendesk
If you've been doing research into your live chat options, you may have be wondering what the differences are between Rhino Support and Zendesk. We've got the lowdown here on how Zendesk stacks up against Rhino Support. Focus Zendesk is primarily focused on medium to large companies with complex … [Read more...]
Why This Statistic Should Convince You to Add Live Chat
We've written about many of the reasons consumers love live chat - it's fast, easy, convenient and more. But did you know that your website visitors are more likely to become buying customers if you have live chat? A recent survey found that an incredible 31% of online shoppers from the US and … [Read more...]