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5 Powerful Customer Service Tips

February 5, 2018 By RhinoSupport Leave a Comment

5 Powerful Customer Service Tips

All e-commerce businesses have customers. How we act and react with them can mean the difference between losing them or getting them to stay and refer their friends and family members. Here's a few tips to keep your customers happy. Call Them by Their Name We all feel special when our name is … [Read more...]

Filed Under: Customer Service, Features Tagged With: customer service, Loyal customers, Rhino Support, tips and strategies

6 Unknown Benefits of Live Chat

September 7, 2017 By RhinoSupport Leave a Comment

6 Unknown Benefits of Live Chat

When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, customer service, customer support, live chat, Rhino Support

Help Desk Software Gives Businesses Super Powers

August 28, 2017 By RhinoSupport Leave a Comment

Help Desk Software Gives Businesses Super Powers

Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, best live chat, customer service, customer support, helping customers, Rhino Support, super hero, super powers

Ensure E-commerce Success by Offering Live Chat

June 21, 2017 By RhinoSupport Leave a Comment

Ensure E-commerce Success by Offering Live Chat

Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]

Filed Under: Features Tagged With: benefits of live chat, customer service, live chat, Rhino Support, Rhino Support Live Chat

The Importance of Help Desk Software

May 22, 2017 By RhinoSupport Leave a Comment

The Importance of Help Desk Software

 How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]

Filed Under: Features, Quality Customer Support, Rhino Support vs. Zendesk Tagged With: customer complaints, customer service, customer support, customer support software, help desk software, Rhino Support

Charitable Organizations See Immediate Benefits of Live Chat

April 19, 2017 By RhinoSupport Leave a Comment

Charitable Organizations See Immediate Benefits of Live Chat

According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations. This case study demonstrates how a charity for helping children got three new fundraisers in their first month. It … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: benefits of live chat, Chat Heroes, customer service, live chat support, online business, Rhino Support

Live Chat is Gateway Drug for Offering Better Customer Support

April 7, 2017 By RhinoSupport Leave a Comment

Live Chat is Gateway Drug for Offering Better Customer Support

Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Quality Customer Support Tagged With: benefits of live chat, chatbots, customer service, live chat, live chat support, Rhino Support

Does Your Small Business Have a Mobile App?

March 24, 2017 By RhinoSupport Leave a Comment

Does Your Small Business Have a Mobile App?

These days, we carry our smartphones everywhere. People are using them to play games, order food, make purchases, do research, communicate, check reviews, read books, find love and generally get by day to day. Some people even use them as phones. Rhino Support is excited about rolling out its mobile … [Read more...]

Filed Under: Features Tagged With: customer service, e-commerce, mobile apps

The Hidden Costs of E-Commerce

January 16, 2017 By RhinoSupport Leave a Comment

The Hidden Costs of E-Commerce

No matter where you live in this world, e-commerce is growing. If you are a business owner, chances are you have an online presence. During the Christmas holidays, 73% of UK consumers buy gifts online. That statistic is pretty close to what the rest of the world is doing as well, on average. For … [Read more...]

Filed Under: Commentary Tagged With: customer service, e-commerce, free shipping, poor customer service, returned packages

15 Skills of Successful Customer Support Agents – Part 2

December 27, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 2

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benfits of live chat, customer complaints, customer service, customer support, customer support software, customers, online business, poor customer service

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