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Offer Live Chat to Share Joy this Holiday Season

November 20, 2017 By RhinoSupport Leave a Comment

Offer Live Chat to Share Joy this Holiday Season

You better watch out, you better not cry. You better not pout, I'm telling you why: It's because if you aren't offering live chat on your website, you deserve to cry and pout! Live chat will make you the happiest online entrepreneur on the planet. Without it, it's like waking up Christmas morning … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: customer support, e-commerce, Offer live chat, Rhino Support

6 Unknown Benefits of Live Chat

September 7, 2017 By RhinoSupport Leave a Comment

6 Unknown Benefits of Live Chat

When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, customer service, customer support, live chat, Rhino Support

Help Desk Software Gives Businesses Super Powers

August 28, 2017 By RhinoSupport Leave a Comment

Help Desk Software Gives Businesses Super Powers

Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, best live chat, customer service, customer support, helping customers, Rhino Support, super hero, super powers

Live Chat ~ A Win-Win for Everyone!

August 16, 2017 By RhinoSupport Leave a Comment

Live Chat ~ A Win-Win for Everyone!

Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]

Filed Under: Benefits of Live Chat Tagged With: business strategies, customer support, live chat, win-win

The Importance of Help Desk Software

May 22, 2017 By RhinoSupport Leave a Comment

The Importance of Help Desk Software

 How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]

Filed Under: Features, Quality Customer Support, Rhino Support vs. Zendesk Tagged With: customer complaints, customer service, customer support, customer support software, help desk software, Rhino Support

15 Skills of Successful Customer Support Agents – Part 2

December 27, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 2

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benfits of live chat, customer complaints, customer service, customer support, customer support software, customers, online business, poor customer service

15 Skills of Successful Customer Support Agents – Part 1

December 23, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 1

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benefits of live chat, customer complaints, customer service, customer support, Rhino Support Live Chat

Close the Deal with Live Chat

December 23, 2016 By RhinoSupport Leave a Comment

Close the Deal with Live Chat

Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]

Filed Under: Benefits of Live Chat, Features, Increase Conversions, Live Chat, Rhino Support Tagged With: benefits of live chat, business strategies, customer support, increase conversions, live chat, online business, sales

Bots Increase Customer Service Efficiency

December 9, 2016 By RhinoSupport Leave a Comment

Bots Increase Customer Service Efficiency

Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]

Filed Under: Features, Live Chat, Quality Customer Support, Rhino Support Tagged With: chat bots, customer service, customer support, customer support software, increase conversions, knowledge base, Rhino Support Live Chat

C-Level Officers Are Getting More Involved with Customer Service

November 21, 2016 By RhinoSupport Leave a Comment

C-Level Officers Are Getting More Involved with Customer Service

How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support Tagged With: C-Level Officers, customer complaints, customer service, customer support, helping customers

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