You better watch out, you better not cry. You better not pout, I'm telling you why: It's because if you aren't offering live chat on your website, you deserve to cry and pout! Live chat will make you the happiest online entrepreneur on the planet. Without it, it's like waking up Christmas morning … [Read more...]
6 Unknown Benefits of Live Chat
When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]
Help Desk Software Gives Businesses Super Powers
Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]
Live Chat ~ A Win-Win for Everyone!
Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]
The Importance of Help Desk Software
How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]
15 Skills of Successful Customer Support Agents – Part 2
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
15 Skills of Successful Customer Support Agents – Part 1
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Bots Increase Customer Service Efficiency
Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
C-Level Officers Are Getting More Involved with Customer Service
How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]