Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]
The Importance of Help Desk Software
How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]
15 Skills of Successful Customer Support Agents – Part 2
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
15 Skills of Successful Customer Support Agents – Part 1
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Bots Increase Customer Service Efficiency
Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]
C-Level Officers Are Getting More Involved with Customer Service
How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]
Minimize Customer Service Costs
Whether you are just getting started in the e-commerce world or have been around for years, it's always a good idea to keep customer service costs at a minimum while providing the best possible support. How much is too much to spend on customer support? That depends on your industry and your … [Read more...]
Three Ways to Delight Your Customers
These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]
Shine a Spotlight on Your Customers!
The large majority of online consumers, if not all, also take advantage of the benefits afforded them on various social media platforms. In today's world, one of the best ways to create loyal customers is to use social media to throw some spotlight on people who have just joined your brand or have … [Read more...]