There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
How to Effectively Complain
The way you complain might mean the difference between getting or not getting what you want. You pay for something, get it and move on. That's how business is supposed to work. When things don't go so smoothly, you may have to complain to a customer service rep. When you do, there are … [Read more...]
How Important is Customer Support?
Whether things are going well or not, it's important to always take care to support your customers. If you are a business owner, you know how hard it is to stay on top of everything. At first, it's critical to support your investors, employees, and vendors. But once you have customers, it's … [Read more...]
Customer Support Should Be Big Part of Business Plans
A business plan on its own can look and sound good, but it needs people to activate it. People, including an experienced customer support team, must accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file on a computer. When you run a business, it … [Read more...]
How to Gain More Customers
Building your clientele base is an important part if making sure your business will grow. Repeat customers are important and you should continue to maintain good relationships with your existing customers. But, it is also necessary to gain new clientele. There are some quick and easy ways you can … [Read more...]
How to Know What Consumers Want: 5 Statistics That Explain It
Excellent customer service is the key to attracting and retaining customers. There's some truth in "the customer is always right" - or at least making them feel they are by giving them exemplary customer service. A positive customer service experience is so important to consumers that 76% of … [Read more...]
5 Reasons Customers Love Live Chat (and Will Love You, Too)
Not only can live chat boost your bottom line, gain you repeat customers and cut down on payroll expenses, customers overwhelmingly report that they love live chat. A whopping 90% of customers said in a recent survey that they find live chat to be helpful.* And 63% of customers said they’re more … [Read more...]