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Why Your Company Needs Help Desk Software

January 9, 2018 By RhinoSupport Leave a Comment

Why Your Company Needs Help Desk Software

Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Rhino Support Tagged With: customer support software, FAQs, help desk software, knowledge base, Rhino Support

Every E-Commerce Business Needs Help Desk Software

December 4, 2017 By RhinoSupport Leave a Comment

Every E-Commerce Business Needs Help Desk Software

The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support, Rhino Support Tagged With: customer complaints, Customer Support Tickets, help desk software, Rhino Support Live Chat

The Importance of Help Desk Software

May 22, 2017 By RhinoSupport Leave a Comment

The Importance of Help Desk Software

 How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]

Filed Under: Features, Quality Customer Support, Rhino Support vs. Zendesk Tagged With: customer complaints, customer service, customer support, customer support software, help desk software, Rhino Support

Top Six Reasons for Offering Live Chat

June 29, 2016 By RhinoSupport Leave a Comment

Top Six Reasons for Offering Live Chat

Face it, online consumers don't want to have to pick up the phone to get a questioned answered. We've moved past that. It's too time consuming! The majority of people browsing your website prefer to use live chat and receive immediate assistance rather than waiting in telephone queues or even worse, … [Read more...]

Filed Under: Benefits of Live Chat Tagged With: customer service, help desk software, live chat, Rhino Support

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