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Help Desk Software Gives Businesses Super Powers

August 28, 2017 By RhinoSupport Leave a Comment

Help Desk Software Gives Businesses Super Powers

Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, best live chat, customer service, customer support, helping customers, Rhino Support, super hero, super powers

C-Level Officers Are Getting More Involved with Customer Service

November 21, 2016 By RhinoSupport Leave a Comment

C-Level Officers Are Getting More Involved with Customer Service

How well is your company doing at providing exceptional customer service? Sometimes, the only way for c-level officers to answer this question is to get intricately involved in the customer support process. Customers today are resourceful. It is easy to Google names of c-level officers. … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support Tagged With: C-Level Officers, customer complaints, customer service, customer support, helping customers

Millennials Prefer Live Chat Over Phone & Email

November 21, 2016 By RhinoSupport Leave a Comment

Millennials Prefer Live Chat Over Phone & Email

A new study shows that millennials prefer live chat over phone and email interactions. According to a report discussed by professionaljeweler.com, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat Tagged With: benefits of live chat, chatbots, customer service, helping customers, live chat, live chat support, online business, Rhino Support

Three Ways to Delight Your Customers

November 8, 2016 By RhinoSupport Leave a Comment

Three Ways to Delight Your Customers

These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]

Filed Under: Customer Service, Increase Conversions, Quality Customer Support Tagged With: customer service, customer support, helping customers, make interactions a delight, online business, Repeat Customers

Use Social Media to Improve Customer Relations

November 2, 2016 By RhinoSupport Leave a Comment

Use Social Media to Improve Customer Relations

If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers. If it isn't done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty. Here are some tips … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Tips and Tricks Tagged With: customer support, helping customers, live chat, online business, social media

Does Your Customer Service Match Lego’s?

October 3, 2016 By RhinoSupport Leave a Comment

Does Your Customer Service Match Lego’s?

Most of the time, it is better to give a customer more than what he or she asks for. Especially if it benefits an entire family. If you grew up playing with Legos, you know that pieces get lost. Lego's customer service team apparently understands what it's like to be a kid who loves building things … [Read more...]

Filed Under: Customer Service, Industry News, Quality Customer Support Tagged With: customer service, helping customers, Repeat Customers, under promise - over deliver

Twitter Makes Big Changes for Its Followers

September 29, 2016 By RhinoSupport Leave a Comment

Twitter Makes Big Changes for Its Followers

Just last week, Twitter announced its improved features for followers. Twitter has a new feature. It enables businesses to tell their followers and other app users the times when they are most active. Cool, right? This means that businesses can now display their hours of availability on their … [Read more...]

Filed Under: Commentary, Customer Service, Popular, Quality Customer Support Tagged With: classics, customer service, ecommerce blogs, helping customers, online business, twitter

Why Focus on Your Agents’ Average Handle Time?

September 21, 2016 By RhinoSupport Leave a Comment

Why Focus on Your Agents’ Average Handle Time?

Average Handle Time (AHT) has become a metric that drives quality and efficiency and improves your customer and agent experience. An important KPI (Key Performance Indicator) for judging your customer support staff is their Average Handle Time. It is a popular metric whether they are phone, email … [Read more...]

Filed Under: Customer Service, Quality Customer Support Tagged With: Average Handle Time, customer service, customer support, helping customers, live chat support

How Are You Losing Your Customers?

September 20, 2016 By RhinoSupport Leave a Comment

How Are You Losing Your Customers?

According to my friend Charlie over at newsminer.com, there are several reasons why you may be losing your customers. Some of them die or move to a different area or country. Others leave because of a competitor's price or their high level of customer service.  More will leave because they are … [Read more...]

Filed Under: Quality Customer Support, Rhino Support Tagged With: helping customers, losing your customers, poor customer service

Use Live Chat Options Everywhere!

September 12, 2016 By RhinoSupport Leave a Comment

Use Live Chat Options Everywhere!

Live chat is a powerful sales tool. But don't confine it to your web page. Giving your site visitors the option to chat with a sales representative is a key driver in increasing revenues. If you don’t yet have Rhino Support set up on your business website, then you’re missing out on major impact … [Read more...]

Filed Under: Live Chat, Rhino Support Tagged With: benefits of live chat, customer support software, helping customers, live chat support, Rhino Support

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