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Charitable Organizations See Immediate Benefits of Live Chat

April 19, 2017 By RhinoSupport Leave a Comment

Charitable Organizations See Immediate Benefits of Live Chat

According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations. This case study demonstrates how a charity for helping children got three new fundraisers in their first month. It … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: benefits of live chat, Chat Heroes, customer service, live chat support, online business, Rhino Support

Live Chat is Gateway Drug for Offering Better Customer Support

April 7, 2017 By RhinoSupport Leave a Comment

Live Chat is Gateway Drug for Offering Better Customer Support

Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Quality Customer Support Tagged With: benefits of live chat, chatbots, customer service, live chat, live chat support, Rhino Support

Your Small Business Needs Live Chat!

March 24, 2017 By RhinoSupport Leave a Comment

Your Small Business Needs Live Chat!

There are a lot of things your business must have. But out of all the assets you can provide to your clients, it needs Live Chat more than most. Rhino Support can help set you up to succeed! Why Live Chat? Although most of us have phones, we don't like using them to call businesses. And although … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: benefits of live chat, customer satisfaction, increase conversions, live chat support, online business, Rhino Support

Live Chat: The Perfect Matchmaker!

December 10, 2016 By RhinoSupport Leave a Comment

Live Chat: The Perfect Matchmaker!

Matchmaker, matchmaker, make me a match, Find me a find, Catch me a catch. Matchmaker, matchmaker Look through your book, And make me a perfect match. Many of us remember these lyrics found in the beloved musical "Fiddler on the Roof." Those of us who are still single or single again can … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Rhino Support Tagged With: benefits of live chat, live chat support, Rhino Support, Rhino Support Live Chat

Millennials Prefer Live Chat Over Phone & Email

November 21, 2016 By RhinoSupport Leave a Comment

Millennials Prefer Live Chat Over Phone & Email

A new study shows that millennials prefer live chat over phone and email interactions. According to a report discussed by professionaljeweler.com, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat Tagged With: benefits of live chat, chatbots, customer service, helping customers, live chat, live chat support, online business, Rhino Support

Strategies to Improve Your Online Customer Service

October 26, 2016 By RhinoSupport Leave a Comment

If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]

Filed Under: Benefits of Live Chat, Rhino Support Tagged With: benfits of live chat, best live chat, customer service, customer support, customer support software, customers, live chat, live chat support, Rhino Support, Rhino Support Live Chat

Chat Bots Can’t Do What Humans Can

October 5, 2016 By RhinoSupport Leave a Comment

Chat Bots Can’t Do What Humans Can

With constant pressure to provide fast, friendly, personable service, will chat bots ever replace chatting live with a human being? With the rise of the mobile, always-on consumer, it is easier than ever for customers to demand immediate responsiveness from brands. Companies are expected to deliver … [Read more...]

Filed Under: Benefits of Live Chat, Commentary Tagged With: benefits of live chat, chat bots, chatbots, customer service, customer support, live chat support, Rhino Support Live Chat

Preparing a Customer Service Program “Warms You Twice”

September 28, 2016 By RhinoSupport Leave a Comment

Preparing a Customer Service Program “Warms You Twice”

Henry Ford was quoted as saying "Chop your own wood and it will warm you twice." The same is true when you prepare a customer service program. The process that your team goes through in preparing your customer service program is just as valuable as the end result. First, you warm your inside … [Read more...]

Filed Under: Commentary, Customer Service, Rhino Support Tagged With: customer service program, customer support, customer support software, live chat support, Rhino Support Live Chat

Why Focus on Your Agents’ Average Handle Time?

September 21, 2016 By RhinoSupport Leave a Comment

Why Focus on Your Agents’ Average Handle Time?

Average Handle Time (AHT) has become a metric that drives quality and efficiency and improves your customer and agent experience. An important KPI (Key Performance Indicator) for judging your customer support staff is their Average Handle Time. It is a popular metric whether they are phone, email … [Read more...]

Filed Under: Customer Service, Quality Customer Support Tagged With: Average Handle Time, customer service, customer support, helping customers, live chat support

Use Live Chat Options Everywhere!

September 12, 2016 By RhinoSupport Leave a Comment

Use Live Chat Options Everywhere!

Live chat is a powerful sales tool. But don't confine it to your web page. Giving your site visitors the option to chat with a sales representative is a key driver in increasing revenues. If you don’t yet have Rhino Support set up on your business website, then you’re missing out on major impact … [Read more...]

Filed Under: Live Chat, Rhino Support Tagged With: benefits of live chat, customer support software, helping customers, live chat support, Rhino Support

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