Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]
Live Chat is Gateway Drug for Offering Better Customer Support
Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Millennials Prefer Live Chat Over Phone & Email
A new study shows that millennials prefer live chat over phone and email interactions. According to a report discussed by professionaljeweler.com, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a … [Read more...]
Use Social Media to Improve Customer Relations
If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers. If it isn't done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty. Here are some tips … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
How to Effectively Complain
The way you complain might mean the difference between getting or not getting what you want. You pay for something, get it and move on. That's how business is supposed to work. When things don't go so smoothly, you may have to complain to a customer service rep. When you do, there are … [Read more...]
How Important is Customer Support?
Whether things are going well or not, it's important to always take care to support your customers. If you are a business owner, you know how hard it is to stay on top of everything. At first, it's critical to support your investors, employees, and vendors. But once you have customers, it's … [Read more...]
Why Your Business Should Focus on Live Chat
We know that live chat might not be the first thing you think about each morning as a business owner. Here are a few things that companies have to deal with on a daily basis: ~Hiring, training, monitoring, developing and firing employees; ~Creating, testing, improving, expanding and removing your … [Read more...]
Customer Support Should Be Big Part of Business Plans
A business plan on its own can look and sound good, but it needs people to activate it. People, including an experienced customer support team, must accomplish all the goals and objectives found within it. Otherwise, it’s just a document or a file on a computer. When you run a business, it … [Read more...]