Win-Win Online writer Val Seegmiller talks about how live chat is a win-win for both the consumer and the online business owner in his article is found here, Live chat is good for the consumer because questions can get answered immediately. No longer do we have to wait on hold forever when … [Read more...]
A Simple Way to Increase Conversions
If you are an online business owner, I would like to show you a simple, inexpensive way to increase conversions on your website. You probably think it sounds too good to be true. But some things that sound too good to be true, are actually true. And it's a fact that providing one key service … [Read more...]
Ensure E-commerce Success by Offering Live Chat
Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]
Live Chat is Gateway Drug for Offering Better Customer Support
Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]
Close the Deal with Live Chat
Have you met an unsuccessful salesman who really knew his product and company well, but couldn't close the deal? I have. Indulge me a moment to provide you with a personal example. It's the week before Christmas. I'm taking the liberty to relate a spiritual experience to show universal truths of … [Read more...]
Millennials Prefer Live Chat Over Phone & Email
A new study shows that millennials prefer live chat over phone and email interactions. According to a report discussed by professionaljeweler.com, 28.9% of consumers prefer to interact with retailers through online chat (25.85%) or messaging apps (3.1%) while deciding on whether or not to make a … [Read more...]
Use Social Media to Improve Customer Relations
If you use social media well, it can boost sales, promote your brand, and build long-lasting relationships with your customers. If it isn't done well, the opposite could be true: sales will lag, few will be aware of your brand, and you will have little if any customer loyalty. Here are some tips … [Read more...]
Strategies to Improve Your Online Customer Service
If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]
How to Effectively Complain
The way you complain might mean the difference between getting or not getting what you want. You pay for something, get it and move on. That's how business is supposed to work. When things don't go so smoothly, you may have to complain to a customer service rep. When you do, there are … [Read more...]
How Important is Customer Support?
Whether things are going well or not, it's important to always take care to support your customers. If you are a business owner, you know how hard it is to stay on top of everything. At first, it's critical to support your investors, employees, and vendors. But once you have customers, it's … [Read more...]