No matter where you live in this world, e-commerce is growing. If you are a business owner, chances are you have an online presence. During the Christmas holidays, 73% of UK consumers buy gifts online. That statistic is pretty close to what the rest of the world is doing as well, on average. For … [Read more...]
15 Skills of Successful Customer Support Agents – Part 2
There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter This … [Read more...]
Four Customer Service Lessons for Business Owners
Some companies thrive, oddly enough, even though they provide horrible customer service. Just think how much more successful they could be with quality, caring customer support systems. I just hung up on a customer service / sales rep from Life Alert for my elderly parents. They have no pricing on … [Read more...]
How Are You Losing Your Customers?
According to my friend Charlie over at newsminer.com, there are several reasons why you may be losing your customers. Some of them die or move to a different area or country. Others leave because of a competitor's price or their high level of customer service. More will leave because they are … [Read more...]
Would You Purposefully Provide Poor Service?
Providing awful stuff and poor service is great for business. You can always upsell customers to something that works. I hope I've frustrated you with that prior statement. No company or government agency should think this way - to purposefully provide poor customer service. But it looks like some … [Read more...]