Whether you're just getting started in building your ecommerce site or are an online veteran, there are 6 key questions to ask yourself to ensure you're reaching and retaining the most customers. Do you have Live Chat or a customer support system in place to help you help your customers? Studies … [Read more...]
4 Top Trends in Customer Service
Customer service can make or break your company. Even if you think you're offering prime customer service, it's key to remember that as technology and lifestyles change, so does what the customer expects. Customers are evolving, and so are their needs. Fail to meet their needs, fail to get their … [Read more...]