These days, you need to use several customer service techniques to ensure the delight of your customers. When a brand focuses on providing exceptional customer service and support, it can serve as an extremely valuable way to interactively inform online visitors and delight current customers. … [Read more...]
Four Customer Service Lessons for Business Owners
Some companies thrive, oddly enough, even though they provide horrible customer service. Just think how much more successful they could be with quality, caring customer support systems. I just hung up on a customer service / sales rep from Life Alert for my elderly parents. They have no pricing on … [Read more...]
Does Your Customer Service Match Lego’s?
Most of the time, it is better to give a customer more than what he or she asks for. Especially if it benefits an entire family. If you grew up playing with Legos, you know that pieces get lost. Lego's customer service team apparently understands what it's like to be a kid who loves building things … [Read more...]
5 Simple Tips to Gain Repeat Customers
With so much focus sometimes put on attracting new customers, it can be easy to overlook a valuable commodity: repeat customers. According to a recent article from Linkedin, it costs six to seven times more to acquire a new customer than to retain an existing one. And according to a recent ATG … [Read more...]