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Top 5 Benefits of Live Chat

January 9, 2018 By RhinoSupport Leave a Comment

Top 5 Benefits of Live Chat

Do you use live chat on your website to engage with your visitors or to answer questions from your customers? Do you plan on adding a live chat feature but don’t know how to add it or if it can really benefit you or your business? There is an easy-to-use, comprehensive software called Rhino … [Read more...]

Filed Under: Benefits of Live Chat, Live Chat Tagged With: benefits of live chat, live chat, Rhino Support, Rhino Support Live Chat

Every E-Commerce Business Needs Help Desk Software

December 4, 2017 By RhinoSupport Leave a Comment

Every E-Commerce Business Needs Help Desk Software

The customer service arm of an e-commerce business plays a vital role in its survival. Maintaining constant communication with your customers through live chat helps. It is a great way to build trust and loyalty with your customers. One proven way to enhance how you service your customers is by … [Read more...]

Filed Under: Customer Service, Features, Quality Customer Support, Rhino Support Tagged With: customer complaints, Customer Support Tickets, help desk software, Rhino Support Live Chat

Ensure E-commerce Success by Offering Live Chat

June 21, 2017 By RhinoSupport Leave a Comment

Ensure E-commerce Success by Offering Live Chat

Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]

Filed Under: Features Tagged With: benefits of live chat, customer service, live chat, Rhino Support, Rhino Support Live Chat

15 Skills of Successful Customer Support Agents – Part 1

December 23, 2016 By RhinoSupport Leave a Comment

15 Skills of Successful Customer Support Agents – Part 1

There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option Customer Service Skills that Matter When … [Read more...]

Filed Under: Benefits of Live Chat, Customer Service, Features, Quality Customer Support Tagged With: benefits of live chat, customer complaints, customer service, customer support, Rhino Support Live Chat

Live Chat: The Perfect Matchmaker!

December 10, 2016 By RhinoSupport Leave a Comment

Live Chat: The Perfect Matchmaker!

Matchmaker, matchmaker, make me a match, Find me a find, Catch me a catch. Matchmaker, matchmaker Look through your book, And make me a perfect match. Many of us remember these lyrics found in the beloved musical "Fiddler on the Roof." Those of us who are still single or single again can … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Rhino Support Tagged With: benefits of live chat, live chat support, Rhino Support, Rhino Support Live Chat

Bots Increase Customer Service Efficiency

December 9, 2016 By RhinoSupport Leave a Comment

Bots Increase Customer Service Efficiency

Bots are becoming more recognizable thanks to their usefulness in the customer service industry. Have you tried using them? Traditionally, as companies grow in revenue, customer service costs grow as well. Companies have constantly sought ways to minimize these costs through nearshoring, … [Read more...]

Filed Under: Features, Live Chat, Quality Customer Support, Rhino Support Tagged With: chat bots, customer service, customer support, customer support software, increase conversions, knowledge base, Rhino Support Live Chat

Strategies to Improve Your Online Customer Service

October 26, 2016 By RhinoSupport Leave a Comment

If you own an online business, you have to be able to take care of online customer service issues quicker than someone with a million Facebook friends can tell them that you haven't. Software programs like Rhino Support can put you in constant contact with your customers. They offer live chat and … [Read more...]

Filed Under: Benefits of Live Chat, Rhino Support Tagged With: benfits of live chat, best live chat, customer service, customer support, customer support software, customers, live chat, live chat support, Rhino Support, Rhino Support Live Chat

Chat Bots Can’t Do What Humans Can

October 5, 2016 By RhinoSupport Leave a Comment

Chat Bots Can’t Do What Humans Can

With constant pressure to provide fast, friendly, personable service, will chat bots ever replace chatting live with a human being? With the rise of the mobile, always-on consumer, it is easier than ever for customers to demand immediate responsiveness from brands. Companies are expected to deliver … [Read more...]

Filed Under: Benefits of Live Chat, Commentary Tagged With: benefits of live chat, chat bots, chatbots, customer service, customer support, live chat support, Rhino Support Live Chat

Preparing a Customer Service Program “Warms You Twice”

September 28, 2016 By RhinoSupport Leave a Comment

Preparing a Customer Service Program “Warms You Twice”

Henry Ford was quoted as saying "Chop your own wood and it will warm you twice." The same is true when you prepare a customer service program. The process that your team goes through in preparing your customer service program is just as valuable as the end result. First, you warm your inside … [Read more...]

Filed Under: Commentary, Customer Service, Rhino Support Tagged With: customer service program, customer support, customer support software, live chat support, Rhino Support Live Chat

6 Incredibly User-Friendly Features of Rhino Support

June 16, 2016 By RhinoSupport Leave a Comment

6 Incredibly User-Friendly Features of Rhino Support

Website visitors are more likely to become buying customers if you have live chat, according to a recent survey that found that 31% of online shoppers said they would be more likely to buy after having a live chat conversation. That means you have the chance to increase conversions by almost … [Read more...]

Filed Under: Benefits of Live Chat, Uncategorized Tagged With: live chat, Rhino Support Live Chat

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