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5 Powerful Customer Service Tips

February 5, 2018 By RhinoSupport Leave a Comment

5 Powerful Customer Service Tips

All e-commerce businesses have customers. How we act and react with them can mean the difference between losing them or getting them to stay and refer their friends and family members. Here's a few tips to keep your customers happy. Call Them by Their Name We all feel special when our name is … [Read more...]

Filed Under: Customer Service, Features Tagged With: customer service, Loyal customers, Rhino Support, tips and strategies

Why Your Company Needs Help Desk Software

January 9, 2018 By RhinoSupport Leave a Comment

Why Your Company Needs Help Desk Software

Help desk software like Rhino Support allows your company to solve customer issues quickly, effectively, and effortlessly. Some of the issues that can be resolved using the customer support software may include retrieval of forgotten passwords or reporting an issue with a product or service. … [Read more...]

Filed Under: Customer Service, Quality Customer Support, Rhino Support Tagged With: customer support software, FAQs, help desk software, knowledge base, Rhino Support

Top 5 Benefits of Live Chat

January 9, 2018 By RhinoSupport Leave a Comment

Top 5 Benefits of Live Chat

Do you use live chat on your website to engage with your visitors or to answer questions from your customers? Do you plan on adding a live chat feature but don’t know how to add it or if it can really benefit you or your business? There is an easy-to-use, comprehensive software called Rhino … [Read more...]

Filed Under: Benefits of Live Chat, Live Chat Tagged With: benefits of live chat, live chat, Rhino Support, Rhino Support Live Chat

Offer Live Chat to Share Joy this Holiday Season

November 20, 2017 By RhinoSupport Leave a Comment

Offer Live Chat to Share Joy this Holiday Season

You better watch out, you better not cry. You better not pout, I'm telling you why: It's because if you aren't offering live chat on your website, you deserve to cry and pout! Live chat will make you the happiest online entrepreneur on the planet. Without it, it's like waking up Christmas morning … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: customer support, e-commerce, Offer live chat, Rhino Support

6 Unknown Benefits of Live Chat

September 7, 2017 By RhinoSupport Leave a Comment

6 Unknown Benefits of Live Chat

When it comes to providing customer service benefits, you can never do everything right. Surely you can try, but seldom do I believe that customers can ever be 100% satisfied. The best any business setup can do is be flexible in the way they handle customer complaints. What better way to know what … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, customer service, customer support, live chat, Rhino Support

Help Desk Software Gives Businesses Super Powers

August 28, 2017 By RhinoSupport Leave a Comment

Help Desk Software Gives Businesses Super Powers

Superman can WOOSH through the air, Spiderman can THWIP spider webs, and now you can provide help desk software to your customers with a single CLICK! Having help-desk software is kind of like having a superpower because it's an absolute necessity for maintaining customer satisfaction. When … [Read more...]

Filed Under: Benefits of Live Chat, Features, Rhino Support Tagged With: benefits of live chat, best live chat, customer service, customer support, helping customers, Rhino Support, super hero, super powers

Ensure E-commerce Success by Offering Live Chat

June 21, 2017 By RhinoSupport Leave a Comment

Ensure E-commerce Success by Offering Live Chat

Some online gurus say that e-commerce businesses that aren't offering live chat to their customers might never succeed. The biggest issue with online vs. in-store shopping is that customers are can become disconnected from a support or salesperson who can answer their questions in real time with … [Read more...]

Filed Under: Features Tagged With: benefits of live chat, customer service, live chat, Rhino Support, Rhino Support Live Chat

The Importance of Help Desk Software

May 22, 2017 By RhinoSupport Leave a Comment

The Importance of Help Desk Software

 How Help Desk Software Can Growth Hack Your Business Help desk software has been around for a long time. Even back in the day, companies used typewriters, corded telephones, and dictation machines to improve their customer support. Late in 1960’s, call centers emerged. Big companies used them to … [Read more...]

Filed Under: Features, Quality Customer Support, Rhino Support vs. Zendesk Tagged With: customer complaints, customer service, customer support, customer support software, help desk software, Rhino Support

Charitable Organizations See Immediate Benefits of Live Chat

April 19, 2017 By RhinoSupport Leave a Comment

Charitable Organizations See Immediate Benefits of Live Chat

According to a new case study, charitable organizations have seen immediate benefits of live chat. Of course, the same is true for businesses as is true for charitable organizations. This case study demonstrates how a charity for helping children got three new fundraisers in their first month. It … [Read more...]

Filed Under: Benefits of Live Chat, Features Tagged With: benefits of live chat, Chat Heroes, customer service, live chat support, online business, Rhino Support

Live Chat is Gateway Drug for Offering Better Customer Support

April 7, 2017 By RhinoSupport Leave a Comment

Live Chat is Gateway Drug for Offering Better Customer Support

Many companies have moved away from customer service agents to IVR (interactive Voice Response) systems. These can be annoying. For example, while listening to the fifth prompt in the third level of options, many calls transform from patient pleas for help to aggravated demands. This is not a good … [Read more...]

Filed Under: Benefits of Live Chat, Features, Live Chat, Quality Customer Support Tagged With: benefits of live chat, chatbots, customer service, live chat, live chat support, Rhino Support

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