Brick and mortar stores are failing because people like the convenience of internet shopping as well as the fact that by shopping online, they don’t have to deal with store associates who can be rude and unhelpful. To stay successful, you need good customer service, here are the tips you need to avoid a bad customer service situation. You need consistency and personalization. Try to be proactive when problems arise and train your agents appropriately. The know how to avoid bad service can be read in detail here.
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