Toyota’s Andon Cord has inspired Amazon’s customer service and it should be an inspiration to other companies as well. You want to do quality control while products are being produced. Higher quality leads to higher customer satisfaction. Even if you lose money stopping production to fix a problem, you are saving and making money in the long run. You will avoid angry customers and time consuming recalls and refunds you reduce time it would take to address issues and your reputation will lure other customers.
- Early identification of problems can prevent hundreds or thousands of products being shipped as defective.
- The Andon Cord can help save a ton of money by preventing recalls and back-ups in production.
- Andon Cord can prevent the backlash from customers over a faulty product-saving time and money.
“When workers identify an issue with the product or service being produced, what has been produced so far can be fixed.”