A long time has passed since the first customer service complaint was inscribed
in cuneiform on wet clay in the Euphrates Valley. Since the 1960’s the telephone
has been the main mode of communication between consumer and retailer. From the
first call centers in the 1960’s to modern services reachable by text messages and social media web sites. Almost every form of consumer outreach is still available. The difficult question to answer is what is next and how will it be integrated into what already exists.
Read more: The Customer Service Graveyard [Infographic] – Business 2 Community
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