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You are here: Home / Commentary / The New Definition of Customer Support
The New Definition of Customer Support

The New Definition of Customer Support

October 15, 2016 By RhinoSupport Leave a Comment

In the age of the internet, customer support is constantly evolving. Customers now have come to expect timely and empathetic assistance from companies. Customers also want to be able to reach out to a company or business via social media, like on Facebook and Twitter, offering new chances to interact directly. When done right, customer support is tied closely to your product.

Key Takeaways:

  • Customer support isn’t the same thing as customer service, although it employs customer service techniques
  • In tandem with increased competition and pricing pressures, that efficient-but-impersonal trend surged dramatically
  • In the 2000s, we saw the advent of customer care software, as well as customers taking to social media to voice their opinions and concerns

“Customer support isn’t the same thing as customer service, although it employs customer service techniques.”

https://www.helpscout.net/blog/definition-of-customer-support/

Related posts:

  1. Customer Support Should Be Big Part of Business Plans
  2. Provide Excellent Customer Service with Live Chat (Infographic)
  3. 4 Ways to Develop Your Customer Support Team
  4. How to Use Social Media at Every Stage of the Funnel [Free Guide]

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