Customer service is one of the areas where companies are trying to implement their AI. Virtual customer agents are able to tell what a customer wants and get them what they need. These virtual assistants compete with real people to see who can assist customers the best. A lot of companies do not have enough chat history at the moment to train their AI bots. There are still many things to work out for these virtual assistants.
Key Takeaways:
- Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation.
- The current reality of chatbots nicely counterbalances all the hype that AI is getting and offers guidance as to where development is needed
- Ideally, you can train the VCA with thousands of questions (complete with misspellings, grammatical errors, and pidgin dialects) from actual users of the product/service
“Shared collectively, this knowledge makes communication with others possible. Without it, there is no consistent interpretation and no mutual understanding.”
Read more: https://venturebeat.com/2017/07/01/the-reality-of-automating-customer-service-chat-with-ai-today/
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