Customer service is one of the areas where companies are trying to implement their AI. Virtual customer agents are able to tell what a customer wants and get them what they need. These virtual assistants compete with real people to see who can assist customers the best. A lot of companies do not have enough chat history at the moment to train their AI bots. There are still many things to work out for these virtual assistants.
- Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation.
- The current reality of chatbots nicely counterbalances all the hype that AI is getting and offers guidance as to where development is needed
- Ideally, you can train the VCA with thousands of questions (complete with misspellings, grammatical errors, and pidgin dialects) from actual users of the product/service
“Shared collectively, this knowledge makes communication with others possible. Without it, there is no consistent interpretation and no mutual understanding.”