An online version of a California newspaper has an opinion piece on customer service. The writer comments on the recent United Airlines public relations fiasco. He thinks some of the backlash was the result of customer identification with the poor service they have been getting from airlines for years. The writer thinks that good customer service is dying, the result of corporate indifference. He laughs at companies that advertise customer service as something unique, rather than something to be expected.
Read more: The slow death of customer service – San Mateo Daily Journal
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