Experts at Health Scout discuss using chat on your website as a customer support tool. If your company can navigate chat well, it can spell out success for your company but is best used in when closing a sale. Keep in mind, chat needs instant responses as opposed to email that you can think through and take time to respond to. If you still use chat, you can use a program that is self-service based for faster responses and happier customers.
Read more: The Supportive: The Challenge With Chat