There are a number of very simple ways in which to increase employee retention in the customer support sector. Hiring competent and skilled employees is a good place to start, as well as offering thorough training and employee incentives. Creating a well understood map to advancement can help as well, as employees are more likely to stay if they feel they are making progress toward something. For those not interested in promotion, pay raises will do this as well. Lastly, let your employees know that what they’re doing is important beneficial.
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