Several businesses can offer the same type of products with the same type of options and it comes down to the personal touch and customer service that makes the difference in a sale. Following some tips found here you can teach your customer service representative’s to turn complaints into a sale. These 5 tips can help you make the customer an interactive part of the transaction. You can help the customer feel like they are being cared for and their feedback is important and can translate into a new sale.
- Adjusting to customer complaints can be a major advantage of your customer service process.
- Customers are more likely to repeat business with a highly responsive customer service representative.
- The customer experience can be one of the most important attributes of your product.
“It takes a new way of thinking about service to be ready to turn a possible complaint or problem into an opportunity.”