When implementing an outsourced customer service program there are several things to consider. Though there may be a launch date that date is tentative upon the right training. Having the right people in the right position to implement the program is crucial. It is also recommended that having transferable knowledge can be very helpful. Knowing what to look for and where to look can provide exceptional customer feedback. As with many things speed of which things are done can be good or bad. At times going slower and sticking with the game plan can help sustain and maintain a successful launch.
Key Takeaways:
- The day you start training is the real launch date, not the day you go-live.
- You may be used to a veteran team. Try to remember that new team members are just that, a new member.
- If you must fast track any part of the process, choose wisely; and delegate appropriately.
“A successful go-live date is dependent upon an implementation plan that places heavy emphasis on agent training.”
Read more: http://customerthink.com/three-secrets-to-implementing-an-outsourced-customer-service-program/
Leave a Reply