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You are here: Home / News / Want Better Customer Service? Monitor Consumer Behavior – Customer Think

Want Better Customer Service? Monitor Consumer Behavior – Customer Think

May 31, 2017 By RhinoSupport Leave a Comment

Consumer behaviour is the study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society. It blends elements from psychology, sociology, social anthropology, marketing and economics.One “official” definition of consumer behavior is “The study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society.

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