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You are here: Home / Commentary / What is keeping you from getting better customer service? – Theme Park Insider
What is keeping you from getting better customer service? – Theme Park Insider

What is keeping you from getting better customer service? – Theme Park Insider

May 26, 2017 By RhinoSupport Leave a Comment

Better customer service begins with you. Keeping your interaction service employees happy and positive even when they have personally bad days translates to better customer service for you. Try to adhere to the business policies and try to be reasonable and non-combative when speaking to a representative on the phone. Be reasonable in your concerns and solutions and be polite about it. Looking out for not just yourself but the service person can lead to positive and unexpected benefits.

Key Takeaways:

  • Yesterday we talked about U.S. airlines’ twisted plan to dominate social media by beating, threatening, and harassing their customers until we stop posting about anything else.
  • The more experience you bring to that relationship and the more goodwill you demonstrate to them, the better the chances become that they will respond positively to your needs.
  • I guarantee you that the employees know more loopholes and workarounds to their company’s rules than you do.

“The key to being treated like a special snowflake is not to act like one.”

Read more: http://www.themeparkinsider.com/flume/201705/5562/

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Related posts:

  1. When Customer Service Gets Personal – Customer Think
  2. Want Better Customer Service? Monitor Consumer Behavior … – Customer Think
  3. How Social Media Impacts Customer Service – Bobit Business Media (press release) (blog)
  4. 4 Tips to Reduce Customer Service Complaints in B2B – JOSIC – JOSIC – Digital Intelligence

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