Better customer service begins with you. Keeping your interaction service employees happy and positive even when they have personally bad days translates to better customer service for you. Try to adhere to the business policies and try to be reasonable and non-combative when speaking to a representative on the phone. Be reasonable in your concerns and solutions and be polite about it. Looking out for not just yourself but the service person can lead to positive and unexpected benefits.
- Yesterday we talked about U.S. airlines’ twisted plan to dominate social media by beating, threatening, and harassing their customers until we stop posting about anything else.
- The more experience you bring to that relationship and the more goodwill you demonstrate to them, the better the chances become that they will respond positively to your needs.
- I guarantee you that the employees know more loopholes and workarounds to their company’s rules than you do.
“The key to being treated like a special snowflake is not to act like one.”