Everyone has had to deal with businesses, but the one thing we remember when leaving is the customer service we receive. If we feel like the employees/owner of the company really cares about us, we are more likely to use their service again. Blogger Mathew Patterson tells a story about how his experience with a certain mechanic has had him and his parents coming back for years, even though there are many other choices in the area. He talks about how this mechanic remembers him, shows him what was done and justifies the work, and saves him money.
- I appreciated having a car, but I never loved it. I didn’t name it or mourn its untimely passing after a grumpy painter crashed into it.
- All I’ve ever wanted from a car is for it to start when I need to go somewhere and continue working without much effort or cost on my part.
- When I pick up my car, I’m greeted by an honor guard of unidentifiable used parts and the empty boxes of their newly installed replacements.
“Before you spend energy on trying to amaze people, make sure you’re solving their problem every time. Be reliable, be on time, and reduce unpleasant surprises.”