When you are a Customer Service Representative, you are the ears for your customers and the voice for your company, and you have an important responsibility to pay attention to your customers who are speaking with you and when answering them show care,compassion, respect, patience, and make sure that they have received the help that they came to you for.
Sometimes as a Customer Service Personnel, you may have to be on a more personal level with some of your customers because each individual is unique and may require more time and patience to resolve a problem. You may have a customer who need roadside assistance,or you might have a regular customer who may ask for you each time they come to your business. You may make someone’s day better, and their decisions or choices can change for the good, because of your patience and kindness that you have shown. Sometimes customers may want to reward you for the service you have done for them.
As a Customer Service representative, you can and do make the difference in your customer’s day.