Making a connection on a personal level with customers in a customer service capacity can be beneficial to your company and the customer involved. Customers could be having the worst day of their lives, being a good listener is important. Having a customer service “regular” can lead to a kind of friendship that can benefit you and your company. Sometimes you might have to get your customer out of a jam, but assisting them makes all the difference. Some customers even want to tip or send a note for great service. Making a real difference in your customer’s life shines a light on your company for good service and business.
Key Takeaways:
- You never know what’s going on in a customer’s life when they contact support a friendly voice can make all the difference.
- There’s a time to be professional and follow the rules, and there’s a time to break those rules when it’s on behalf of another person.
- It’s really amazing how just one little chunk of time can make a world of difference to another person’s life.
“Many customer service roles involve helping get customers out of jams on a regular basis and it’s only natural that some customers will be extra grateful.”
Read more: https://customerthink.com/when-customer-service-gets-personal/
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