Customer service can involve far more than extending courteous service to clients of an organization. The interaction can, oftentimes, be a meaningful encounter for the customer and make a lasting impression on them. Customer service representatives have the ability to make a positive impact on the lives of the customers they assist. Author Jeremy Watkin illustrates this by providing a collection of five stories from employees who have made a meaningful connection with their clients. Read on for more details.
- In it I shared my very own encounters where, subsequent to going through extend periods of time working with a “fun” client, he moved to companion me on Facebook.
- I investigated this dynamic in client benefit where in some cases we make an important association with a client, take care of their issue, and voila, now they need to be companions.
- For that article, I asked my partners at FCR to share some of their stories and could incorporate a couple of extraordinary ones.
“Many customer service roles involve helping get customers out of jams on a regular basis and it’s only natural that some customers will be extra grateful.”