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You are here: Home / News / When shopping is not enough: Retailers need to embrace omnichannel

When shopping is not enough: Retailers need to embrace omnichannel

February 10, 2017 By RhinoSupport Leave a Comment

Omnichannel is a cross-channel business model that companies use to increase customer experience. The approach has verticals in healthcare, government, financial services, retail and telecommunications industries, including channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication. Companies that use omnichannel contend that a customer values the ability to be in constant contact with a company through multiple avenues at the same time.

When shopping is not enough: Retailers need to embrace omnichannel

Related posts:

  1. Being Holiday Ready: Tips for Perfecting the Omnichannel Strategy
  2. 3 Reasons Your CEO Wants an Omnichannel Approach
  3. Creating a Winning Omnichannel Experience
  4. Building an Omnichannel Strategy Around Your Customer Experience

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