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You are here: Home / Commentary / Why airlines get away with terrible customer service – Chicago Tribune
Why airlines get away with terrible customer service – Chicago Tribune

Why airlines get away with terrible customer service – Chicago Tribune

May 15, 2017 By RhinoSupport Leave a Comment

Why do airlines have such poor customer relations? Airlines don’t lose money if a passenger doesn’t show up for a flight. They don’t care and overbooking isn’t common. The passenger doesn’t sign an actual contract or an agreement between two parties. The passenger signs away their rights while aboard the airlines property. Flying is often necessary to do business in today’s world. Airlines are just worried about their bottom line. They have an in-demand and necessary product. Is more regulation the answer to this problem?

Key Takeaways:

  • Obviously, most public event enterprises, like sporting events, concerts and plays, don’t overbook, yet airlines do it routinely.
  • Travelers who do not make their flights are not refunded their money, nor do the airlines lose any money.
  • Airline service has been other than customer-centered for so long customers have learned to take as normal service they wouldn’t accept from any other form of business.

“If you want or need to get from point A to point B and air travel is the most sensible option, you must agree to the airline’s rules. Of course, other delays or cancellations due to weather or equipment are understandable and acceptable.”

Read more: http://www.chicagotribune.com/news/opinion/letters/ct-why-airlines-get-away-with-terrible-customer-service-20170418-story.html

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Related posts:

  1. Michael Hicks: Bad regulation leads to bad customer service – Muncie Star Press
  2. Don’t Lose Your Customer Because Your Retargeting is Bad
  3. The slow death of customer service – San Mateo Daily Journal
  4. 3p Weekend: United Can Learn From These Airlines About Customer Service – Triple Pundit (registration) (blog)

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