After staying in American luxury hotel, the author makes notes of what makes American customer service so much worse than British customer service. British customer service is polite and reserved while American customer service seems to be overly polite and in your face. It’s over-the-top and most of the time necessitates more interaction then you’re willing to give when you are just trying to relax. Worst of all, it’s fake and you know it’s fake. It’s frustrating to know that no matter how many times they are asking you how are you and what do you need, they really don’t care and it’s more than obvious.
- American customer service is over the top and lacks suitableness and reservation.
- Small talk is bothersome when overdone and doesn’t help in the customer service experience.
- The overdone customer service in the Unite States feels fake and a more as needed approach would be preferable.
“The US is infamous for its cheesy, overtly friendly customer service. It is quite possibly the antithesis of the British way: loud instead of reserved, brash instead of discreet, overly familiar instead of polite. I can handle it in small doses – at restaurants, in shops, during drinks – but surrounded by it 24/7 at my upmarket Florida hotel is simply too much for the uptight Englishwoman in me.”