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You are here: Home / News / Why Customer Service Scripting IS Necessary – Customer Think

Why Customer Service Scripting IS Necessary – Customer Think

June 20, 2017 By RhinoSupport Leave a Comment

After a bad experience involving a credit card issue with his daughter who was traveling, the author emphasizes why using scripts in customer service is necessary. Representatives need to be aware of the and even practicing scenarios in which they need to provide customer service in some unusual circumstances. Make sure a supervisor is always available, if that is not possible make sure that it’s supervisor is able to call back within an timely manner. Using scripting in customer service can save your company’s image in the long run.

Read more: Why Customer Service Scripting IS Necessary – Customer Think

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Related posts:

  1. 3 Ways To Train Your Customer Service Team – TrainingZone.co.uk (blog)
  2. Provide Excellent Customer Service with Live Chat (Infographic)
  3. How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service – JOSIC – Digital Intelligence
  4. 7 Customer Service Tools for an Improved Engagement … – Customer Think

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