Most jobs these days have a technology component, but many jobs are being replaced by artificial intelligence. Customer service however, should not be one of these jobs run solely by AI. Losing customers to and customer service can be disastrous for your company. Customers appreciate the efficiency of AI but also crave human contact with someone who understands them when dealing with a service issue. AI can be more cost effective at first but can cost you in the long run.
- Scaling your business with automation will make things easier and more efficient.
- Even with automation, personal customer service with a human being is preferable and desirable for customers.
- If a company can successfully combine AI with excellent human customer service, that company will achieve great profits and experience exponential growth.
“For any business interested in growth, customers should be at the heart of their approach. The best way to retain and gain customers is by ensuring that they have great experiences before, during and after each purchase”