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You are here: Home / Features / Benefits of Live Chat / Why This Statistic Should Convince You to Add Live Chat
Why This Statistic Should Convince You to Add Live Chat

Why This Statistic Should Convince You to Add Live Chat

February 2, 2016 By RhinoSupport Leave a Comment

We’ve written about many of the reasons consumers love live chat – it’s fast, easy, convenient and more. But did you know that your website visitors are more likely to become buying customers if you have live chat? A recent survey found that an incredible

31% of online shoppers from the US and UK said they would be more likely to buy after having a live chat conversation.

That’s not just a useless stat. That means you have the chance to increase conversions by almost one-third simply by adding live chat to your customer support benefits.

And customers love live chat for an array of reasons. Below is a helpful chart from Econsultancy that illustrates the various reasons shoppers are more inclined to hit that buy button if they can chat live with a representative.

Screenshot (318)

Ready to get started with live chat? Experience the benefits of Rhino Support Live Chat free for 15 days! No credit card required.

Related posts:

  1. 5 Reasons Customers Love Live Chat (and Will Love You, Too)
  2. Provide Excellent Customer Service with Live Chat (Infographic)
  3. How to Know What Consumers Want: 5 Statistics That Explain It
  4. Millennials Prefer Live Chat Over Phone & Email

Filed Under: Benefits of Live Chat, Customer Service, Popular Tagged With: benefits, classics, customer service, live chat

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