We’ve written about many of the reasons consumers love live chat – it’s fast, easy, convenient and more. But did you know that your website visitors are more likely to become buying customers if you have live chat? A recent survey found that an incredible
31% of online shoppers from the US and UK said they would be more likely to buy after having a live chat conversation.
That’s not just a useless stat. That means you have the chance to increase conversions by almost one-third simply by adding live chat to your customer support benefits.
And customers love live chat for an array of reasons. Below is a helpful chart from Econsultancy that illustrates the various reasons shoppers are more inclined to hit that buy button if they can chat live with a representative.