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You are here: Home / News / Will customer service chatbots replace contact-center agents? – TechTarget

Will customer service chatbots replace contact-center agents? – TechTarget

July 20, 2017 By RhinoSupport Leave a Comment

In today’s hi tech society a lot is changing,especially with how we handle business.Customer service as been a means to handle issues for sometime now when calling contact centers.However!on the horizon we find that companies are considering chatbots.Not as the last resort but as a means of support for live customer service.Also companies are trying to cut cost,I’ve always thought of replacing actual humans with any type of digital process as demeaning,but I do realize why they feel the need to try something different.

Read more: Will customer service chatbots replace contact-center agents? – TechTarget

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Related posts:

  1. Customers want humans, not chatbots, to resolve customer service issues – BizReport
  2. 9 Ways to Improve Your Contact Center Operations
  3. Could Chatbots Replace Humans?
  4. Think of Your Customer Service Agents as Marketing Agents – Business 2 Community

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