There are a lot of things your business must have. But out of all the assets you can provide to your clients, it needs Live Chat more than most. Rhino Support can help set you up to succeed!
Why Live Chat?
Although most of us have phones, we don’t like using them to call businesses. And although many of us have access to the internet and email, we don’t like using them to communicate to businesses. These two forms of communication are old and, for the most part, outdated.
The best way to communicate with your current and potential customers is while they are on your website by offering the ability to chat with you in real-time. This way, the consumer can ask any questions without roaming all over the website and without having to wait for an answer by email.
Sending an email or message through a “Contact Us” form might take only a few minutes, but it may also take days. Besides, your customers will have to leave your website at some point to get a response – meaning that they left without buying and, chances are, without returning.
Phone calls are no longer valuable for many reasons. One, we’ve all had bad experiences on them! Either we have to wait forever on hold or nobody answers. Then, if someone does answer, they’re usually more interested in selling you something you didn’t call for than listening carefully about what you need. All this after taking orders from an automated voice to “ensure customer satisfaction.”
Rhino Support’s Live Chat software lets you:
- Customize the interface so it will match your website.
- Automatically engage customers after a set time of being on a specific web page.
- View chat history and create support tickets from previous chats.
- Let visitors submit a ticket if an agent is not available to respond to a chat.
- Set the number of chats an agent can have at one time. (PRO)
- Transfer chats to other agents. (PRO)
- Plus much more…
87% of online visitors that use live chat end up buying the product or service they had a question or concern about. That’s an awesome conversion rate! Visit RhinoSupport.com today to improve customer satisfaction and make more sales.