If you have an online business, you know that you need Live Chat. Take a minute to review the best live chat and helpdesk support option for your site.
Maybe that is what brought you to our blog! While researching your live chat options, you want to find out which company will be the best for your business. I found an article written by Karen Schmidt that discusses the differences between Rhino Support and Zendesk. Here is a summary:
Focus – Zendesk is focused on medium to large companies while Rhino Support focuses on small-to-medium sized businesses. Does your company have complex support needs (Zendesk)? Or are you looking for a simple yet effective support system that can grow with your needs (Rhino Support)?
Ease of Use – Because Zendesk focuses on larger companies, they have created a lot of additional options and functions that most businesses don’t need or want. It may just make things more complicated for you. Rhino Support is built to be easy to use, natural and adaptable.
Agents – Rhino Support has an unlimited agent plan that costs just $97 per month. This is less than the price of a single agent using Zendesk (which charges on a per agent per month basis).
The Amount of Websites – Rhino Support offers a multi-account manager that lets you manage multiple websites with unlimited agents. Zendesk only works for one website. If you want additional websites, you pay double or triple the monthly fees.
Compare all your options and decide which Live Chat and Help-Desk service will be the best for you and your online business. Chances are, if you are a small-to-medium business that wants an easy-to-use live chat support system that will fit within your budget, Rhino Support is the right choice.